Shipping and Delivery
How orders are packed, what the parcel looks like from the outside, what you pay for delivery, and what to do when tracking goes quiet. No delivery promise here is one we cannot keep.
On this page
- What delivery costs
- Where we ship
- What the parcel looks like
- Dispatch and tracking
- How long it takes
- Getting the address right
- If something goes wrong
- Common questions
What delivery costs
Nothing. Delivery is included on every order, whatever the size, and there is no minimum spend and no surcharge added at the last step. The total you see in the basket is the total you pay.
That applies equally to a single 500mg pouch and to a full bulk box. Payment is taken by Zelle, Apple Pay or Bitcoin at checkout.
Where we ship
We ship across the United States and to selected international destinations including the United Kingdom, Germany and the wider EU, and Australia. You can confirm availability for your own address at checkout before paying.
Cannabis law differs sharply between countries and between US states, and it is your responsibility to know what applies where you live before ordering. We are not able to advise on the law for your address. Our plain guide to THC gummy legality is a starting point, not legal advice.
What the parcel looks like
Plain outer packaging with no branding, no product imagery and no wording on the outside that indicates what is inside. The sender name on the label is neutral. Nobody handling the parcel learns anything about the contents from looking at it.
Inside, pouches travel sealed exactly as they leave the supplier. We do not open, split or repack pouches, which is also why an intact factory seal is something you can check on arrival.
Dispatch and tracking
Orders are picked in the order they arrive. Once a parcel leaves us you receive tracking by email, and you can also follow it from the order tracking page.
If your confirmation email has not arrived, check the spam folder before assuming the order failed. Order confirmations occasionally land there on a first purchase.
How long it takes
Two separate clocks, and confusing them causes most delivery anxiety.
| Stage | What is happening |
|---|---|
| Processing | Payment confirmed, order picked and packed at our end |
| In transit | With the carrier, tracking updates as it is scanned |
| Out for delivery | On a vehicle for the final leg |
Transit time depends on the destination and the carrier, and international parcels also depend on customs. We do not publish a fixed number of days, because any number we printed would be wrong for a good share of orders. Your tracking link is the accurate answer for your specific parcel.
Getting the address right
Check the delivery address before paying. A missing apartment number is the single most common cause of a failed delivery, and once a parcel is with the carrier we have limited ability to redirect it.
If you spot a mistake immediately after ordering, email Sales@fadedfruit.com with the order number. If the parcel has not been dispatched we can usually correct it.
If something goes wrong
Tracking that has not moved for a few days is usually a scanning gap rather than a lost parcel, and it often resolves itself. If it does not, contact us and we will take it up with the carrier rather than sending you to do it.
Damaged, wrong or short deliveries are covered in full on the refunds and returns page, including what to photograph and how quickly to report it.
Common questions
Is delivery really free?
Yes. No shipping charge is added at checkout on any order size.
Will the parcel say what is inside?
No. The outer packaging carries no branding or product wording, and the sender name is neutral.
Do I need to sign for it?
That depends on the carrier and the destination. Where a signature is required your tracking will say so.
Can I change the delivery address after ordering?
Only before dispatch. Email us with the order number as soon as you notice.
What if I am not in when it arrives?
Carriers usually leave a card or attempt redelivery. Follow the instructions on your tracking link, since the options differ by carrier.
Do you ship outside the United States?
Yes, to selected destinations including the UK, Germany, the wider EU and Australia. Confirm at checkout, and check your own local law first.
Shipping and delivery in hot weather
Gummies and heat are the one genuinely seasonal problem in this category, and it is worth setting expectations honestly rather than pretending packaging solves it entirely.
Pieces that get warm in transit soften and fuse into a single mass. They remain perfectly safe to eat, but you can no longer see where one piece ends and the next begins, which makes accurate portioning impossible. On a 500mg pouch that matters, because portioning is how you control your dose.
The fix takes an hour. Lay the sealed pouch flat in the fridge and the pieces firm up and separate cleanly. Keep it flat rather than crumpled, because the pouch sets in whatever shape it cools in. After that, store it somewhere cool and dark, which our guide on storing THC gummies covers in more detail.
You can help by making sure the address you give is somewhere a parcel will not sit in direct sun all afternoon. A workplace address often beats a doorstep in July.
Where we can and cannot deliver
Our shipping zone covers the United States, the United Kingdom, Germany, the wider European Union and Australia. Within the United States, whether we can lawfully deliver to you is a state level question rather than a national one, and it has changed considerably during 2026.
Texas and Florida currently permit the full strength range. Ohio, California, Georgia and Tennessee restrict or prohibit it, and Tennessee bars delivery of these products into the state entirely regardless of who is sending them. Our laws by state guide sets out each position, and the FDA consumer guidance covers the federal picture.
If you have a question about an order in flight, the tracking page is faster than writing to us, and the refunds and returns page explains what happens if a parcel is damaged or lost.