Track Your Order
On this page
Enter the order number from your confirmation email along with the billing email address you used, and the current status will come straight back.
If the form cannot find your order
The two most common causes are a mistyped order number and using a different email address to the one on the order. Check both against your confirmation email before assuming something has gone wrong.
Orders are packed and dispatched in plain outer packaging with nothing on the outside identifying the contents, so tracking updates from the carrier will not reference us or the category of goods.
Still stuck?
Contact us with your order number and we will look it up directly. If your question is about the product rather than the delivery, our dosing guide and authenticity guide answer most of what people write in about.
Track your order in three steps
First, find the order number in your confirmation email. It is the reference at the top of that message, not the payment reference from Zelle, Apple Pay or Bitcoin, which is a different number and will not match.
Second, enter it together with the billing email address you used at checkout. Both have to match the order for the lookup to return anything, which is deliberate: it stops anyone with a stray order number seeing where a parcel is going.
Third, once the parcel has been handed to the courier, use the tracking reference the form returns. Until that first scan happens there is genuinely nothing to see, which is the single most common reason the form appears not to work.
What each scan actually means
Courier language is opaque, so here is the translation. Label created means we have booked the parcel and printed the label, but the courier has not physically taken it yet. In transit means it is moving through the network, and long gaps between scans are normal rather than a sign of a problem. Out for delivery means it is on a vehicle and should arrive that day. Delivered means the courier has recorded a handover, which occasionally happens before the parcel physically reaches your door if it was left with a neighbour or in a safe place.
Deliveries are free on every order, and parcels travel in a plain sealed mailer with nothing on the outside identifying the contents, which is covered in full on the shipping and delivery page.
If tracking has not moved
Give it two working days before assuming anything is wrong. Scans cluster around sorting facilities, and a parcel can move a long way between two of them without generating an update.
After that, contact us at Sales@Fadedfruit.com or +1 (720) 288 0492 with the order number and we will chase it from our end. If a parcel is confirmed delivered but you do not have it, check with neighbours and any safe place first, then tell us, because there is a time limit on raising a claim with the courier. The refunds and returns page sets out what happens next, and the contact page lists our hours.
Delivery standards for domestic post are published by the United States Postal Service if you want to compare expected transit times against what your tracking is showing.